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Thank you for shopping with Friensi! We’re committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped, including tracking information.
Shipping Rates & Delivery Estimates
All rates are based on Standard Shipping.
Please see below for estimated delivery times and shipping costs:
- Australia: 5-14 business days. AUD 40.00 or free shipping on orders AUD 125.00+.
- Canada: 3-7 business days. CAD 40.00 or free shipping on orders CAD 140.00+.
- Europe: 5-14 business days. EUR 20.00 or free shipping on order EUR 85.00+.
- Japan: 2-5 business days. JPY 500 or free shipping on orders over JPY 5,000+.
- Thailand: 5-21 business days. THB 750.00 or free shipping on order over THB 3,500.00+.
- United States: 3-7 business days. USD 25.00 or free shipping on orders USD 100.00+.
- Uzbekistan: 5-21 business days. UZS 350,000.00 or free shipping on order UZS 1,500,000.00+.
- International: 7-21 business days. USD 25 or free shipping on orders over USD 100.00+.
Note: Delivery times may vary based on location, customs delays, and local carrier availability.
Shipping Carriers
We partner with reliable shipping carriers such as UPS, FedEx, DHL, Korea Post, and local couriers depending on your region.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, and fees determined by your local government. These are not included in our prices and are the responsibility of the customer.
Order Tracking
Once your order ships, you’ll receive a tracking number via email. You can track your package at any time through our website or the carrier’s website.
Shipping Issues or Delays
If your package is delayed or arrives damaged, please contact us at care@friensi.com within 7 days of delivery. We’ll do our best to resolve the issue promptly.
