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Our team will ship your order within 5 business days. The time it takes to receive your order depends on the shipping method chosen at checkout.

Please note that import duties and taxes are not included in the item price. If applicable, these charges are the customer's responsibility, except for orders shipped to the USA.

To ensure successful delivery, please carefully review your zip code and full address before checkout. Packages returned to Friensi due to address errors or recipient unavailability cannot be refunded. In the event of minor typographical errors in the address (including spelling or spacing issues), we may make necessary corrections to ensure smooth delivery. By continuing with your order, you consent to these adjustments.

You may make changes to your order before completing payment. After payment is processed, order modifications are no longer possible.

Just in case you may need to return a product, please refer to the "Refund Policy" in the "Information" section at the bottom of our site. We understand that returns may be necessary, and we're happy to support any eligible return.